FAQ / Knowledge Base

Please note when "yourdomain.com" is referenced on this page you should substitute it with your actual domain name.

Email Accounts

How do I access Webmail?

To Access your Webmail simply follow the following directions:

  1. Navigate to http://www.yourdomain.com/webmail
  2. Enter your full email address as your username, and then enter your password

How do I setup email in “Outlook Express”?

To setup your email accounts in Outlook Express follow these steps:

  1. Open Outlook Express
  2. Click on Tools
  3. Click on Accounts
  4. Click Add->Mail
  5. Enter your name as you want it to appear on this Email Address and click Next.
  6. Enter your full email address (email@yourdomain.com) and click Next.
  7. Enter your mail servers mail.yourdomain.com for both incoming and outgoing and click Next.
  8. Enter your full Email address in the Account name field and enter your Email Addresses password in the password box and click Next.
  9. Click Finish.

You may now send and receive Email through Outlook Express.

How do I setup email in “Outlook”?

To setup your email accounts in Outlook follow these steps:

  1. Open Outlook and click Tools and choose Email Accounts.
  2. Then choose "Add a new email account".
  3. Choose the method you would like: IMAP or POP3 (recommended). Click Next.
  4. Enter Your Name: This can be anything you wish.
  5. Enter Your EMail address: The email address you are setting up.
  6. Username: Enter your full email address (email@yourdomain.com).
  7. Password: Enter your password for the mailbox.
  8. Incoming: mail.yourdomain.com
  9. Outgoing: mail.yourdomain.com
  10. Click Next.

This should then set the account up with your computer.


Spam Assassin

How do I Configure Spam Assassin?

Solution You can change how Spam Assassin deals with spam. The following options are available:

  • required_hits - The number of e-mails received before a certain e-mail is considered spam.
  • rewrite_subject - Alter the subject line of spam e-mail. Enter 1 to enable or 0 to disable.
  • subject_tag - Text added to the subject line of spam e-mails. rewrite_subject must be enabled for this to work.
  • blacklist_from - Enter an e-mail address that you always want classified as spam. The asterix symbol (*) can be used as a wildcard.
  • whitelist_from - Enter an e-mail address that you never want classified as spam. The asterix symbol (*) can be used as a wildcard.

To configure Spam Assassin

  1. Click on the Spam Assassin link in the Mail area
  2. Click on the Configure Spam Assassin button
  3. Change the settings as required
  4. Click on the Save button

How Do I Enable the Spam Assassin Spam Box?

The Spam Assassin Spam Box is a separate mail folder called "spam". If enabled, all e-mail that Spam Assassin flags as spam is automatically delivered to the "spam" folder.

Note: You need an IMAP e-mail client, such as Horde, to view the Spam Box.

To enable or disable the Spam Box:

  1. Click on the Spam Assassin link in the Mail area.
  2. Click on the Enable Spam Box or Disable Spam Box as required.